Refund and Returns Policy

Thank you for shopping with Patries Mertin. We hope you are delighted with your purchase. However, if you are not fully satisfied, we’re here to help.

1. Returns

  1. Eligibility for Returns
    You may return items within 14 days of receiving your order. To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it, along with the original packaging.

  2. Non-returnable Items
    Certain items are non-returnable, including:

    • Gift cards
    • Items marked as final sale

2. Return Process

  1. Requesting a Return
    To initiate a return, please contact us at:

    Include your order number and the reason for the return.

  2. Shipping Returns
    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  3. Return Shipping
    To return your product, you should mail your product to the address provided after your return request is approved.

3. Refunds

  1. Refund Process
    Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

  2. Timing for Refunds
    Refunds may take some time to appear in your account, depending on your bank or credit card provider.

4. Exchanges

If you need to exchange an item for the same item, please follow the return process above. If the item is out of stock, we will notify you, and you can choose an alternative item or request a refund.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at:

We will provide instructions for returning the item and arrange for a replacement or refund.

6. Contact Us

If you have any questions regarding our Refund and Returns Policy, please reach out to us at:

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